Internet Channel

1. How do I contact the billing department?
2. Where do I send payment?
3. When is my bill due if I pay by credit card?
4. Which credit cards do you accept?
5. Why do you send receipts?
6. What if I don't want a receipt?
7. Where can I submit credit card information?
8. What happens if my credit card is declined?
9. When is an account considered past due?

If you have any questions about your billing, please feel free to call us at 212-243-5200 Option 6 or send email to billing@inch.com

Where do I send payment?

If your account is set up to receive statements, they are sent out the first week of the month. Payment is due upon receipt by check or money order. Please make sure to indicate your account number.

Check or Money Orders should be made payable to:

The Internet Channel
ATTN: Billing
11 Broadway, Suite 332
New York, New York 10004

When is my bill due if I pay by credit card?

Invoices are posted the first business day of each month for that month's service. If you are using a credit card, it is charged immediately after invoices are posted. After your credit card is charged, you should receive a receipt in the form of an email confirmation.

Which credit cards do you accept?

The Internet Channel honors VISA, MasterCard, American Express and the Discover Card.

Why do you send receipts?

In an attempt to provide better service, we provide email receipts to customers to let them know that their account has been paid. It also helps us to resolve errors quickly.

What if I don't want a receipt?

You can send an email to billing@inch.com, with the subject "No Receipt".

Where can I submit credit card information?

You can submit it via our secure server

Please do not send credit card information through email.

What happens if my credit card is declined?

The first month it is declined, you will receive an email that will indicate there was a problem with the card. You have a month's grace period to provide us with new card information. If the card number is still valid, you can reply to the email and ask us to try the credit card again. The second month, your account will be suspended until we receive payment.

When is an account considered past due?

If you receive invoices by mail, an invoice is outstanding after 30 days. At that time, you will receive a reminder with your statement. If the invoice is still outstanding at 45 days, you will receive an email reminder. An invoice is considered past due after 60 days. At that time, you will receive a suspension notice, allowing two weeks for payment to be received. You will receive an email reminding you that your account is past due a week before it will be suspended. If payment is not received by the date indicated, your account will be suspended the morning of the suspension date. After your account has been suspended, it cannot be reactivated unless we receive payment. If after 90 days we still have not received payment, your account will be deleted. There is a retrieval fee for restoring deleted accounts equal to one month of service.